Last updated: 01.01.2026

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These Terms of Use and Terms and Conditions ("Terms") govern your use of this website and any purchase of products or services from us.

1. About us and how to contact us

This website is owned and operated by:

Business name: Julia Seidel Coaching & Consulting
Legal status: Sole trader registered in the United Kingdom
Owner name: Julia Seidel
Business address: 48 Stone Close, SN13 0QU, Corsham, Wiltshire, United Kingdom
Email: hello@juliaseidel.com
Website: www.juliaseidel.com

In these Terms, "we", "us", and "our" refer to the business above. "You" and "your" refer to you as the website user and/or customer.

 

2. What these Terms cover

These Terms apply to:

• Use of our website

• Purchases made through our website (including via Wix Payments, Stripe, PayPal, or bank transfer)

• All services and products we offer, including:

  • Coaching, mentoring, consulting, and strategy services (business and life)

  • Website design and build services (including Wix and Kajabi)

  • Email marketing and funnel setup services

  • Digital Marketing 

  • Digital products and digital content (including pre-recorded programmes and downloads)

  • Subscriptions and memberships (where offered)

  • Workshops and events (online and in-person)

  • Physical products (where offered), including bundles that include digital components

If you purchase a service that is governed by a separate written contract (for example a coaching agreement or website services agreement), that separate contract will apply in addition to these Terms.

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Order of priority (to the extent permitted by law):

• Any separate written service agreement you have signed with us for that service

• These Terms

• Any order confirmation or checkout details

• Any marketing content (which is for information only and does not form contractual terms)

 

3. Eligibility and acceptable use

To use this website and/or purchase from us, you confirm that:

• You are at least 18 years old

• You have legal capacity to enter into a binding contract

• You will use the website and any purchased materials lawfully and respectfully

We may refuse service, suspend access, or terminate access to our website or services if you breach these Terms or misuse our services.

 

4. Our services are not regulated advice and we make no guarantees

We provide coaching, mentoring, consulting, strategy, education, and implementation support.

You understand and agree that:

• We do not provide legal, financial, tax, medical, or mental health advice

• You are responsible for your decisions, actions, and results

• We do not guarantee any particular outcome (including income, business results, or transformation)

Any examples, case studies, or references to outcomes are illustrative only and do not guarantee that you will achieve similar results.

5. Accounts, communication, and messaging channels

You may interact with us through:

• Email

• Zoom

• Phone

• WhatsApp or other messaging platforms (where agreed)

• In-person (where offered)

If we agree to provide support via messaging, you understand:

• Messaging support is not emergency support

• Response times are not guaranteed unless stated in writing

• We may set boundaries for availability and response windows

We do not store or guarantee the retention of messages sent via third-party platforms

 

6. Prices, payment, and invoices

6.1 Pricing

Prices are shown on our website or agreed in writing. Prices may change at any time, but changes will not affect orders already confirmed.

6.2 Payment methods

We accept payment via:

• Wix Payments

• Stripe

• PayPal

• Bank transfer

• Other methods stated at checkout (if applicable)

6.3 Invoices and receipts

Where applicable, we will issue an invoice, receipt, or payment confirmation by email or through the payment provider platform.

You are responsible for ensuring your email address is accurate at checkout and checking spam/junk folders.

6.4 Instalments and failed payments

If instalments are offered:

• You authorise recurring payments for the agreed instalment plan

• If a payment fails, we may pause delivery and/or access until payments are brought up to date

• Late payments may incur reasonable admin time charges where permitted and notified in writing

• Continued non-payment may result in termination of access and/or collection activity where applicable

 

7. Digital content, downloads, and immediate access

This section applies to digital products including:

• Pre-recorded programmes

• Online libraries and portals

• Downloadable resources (workbooks, templates, audio files, etc.)

7.1 Delivery

Digital content is typically delivered immediately after purchase via:

• A download link

• An email with access details

• A member area or portal

7.2 Cooling-off rights and immediate delivery (UK Consumer Contracts)

If you are a consumer (not buying wholly for business purposes), UK law may provide a 14-day cancellation right for certain purchases.

However, for digital content, you agree that:

• You request immediate access to the digital content, and

• We begin supplying the digital content immediately, and

• You acknowledge that you may lose your statutory 14-day cancellation right once supply begins

By completing your purchase, you expressly consent to immediate supply of the digital content and acknowledge that you lose your right to cancel once supply has begun.

7.3 Refunds for digital content

Unless required by law, digital content is non-refundable once access has been granted or supply has begun, including where the content is downloadable.

 

8. Coaching, mentoring, consulting, and strategy services

This section applies to services delivered live (online or in-person) including coaching, mentoring, and consulting.

8.1 Delivery

Services may be delivered via Zoom, phone, messaging (if agreed), or in-person.

8.2 Separate service contracts

Where a separate contract applies (for example a coaching agreement), you agree to the terms of that agreement.

8.3 No refunds once delivery begins

Unless required by law, no refunds are provided once the service has commenced, which includes any of the following:

• A live session has taken place

• Strategy or consulting work has been delivered

• Time has been reserved for you and you do not attend

• Written or voice-note feedback, reviews, or support has been delivered

• Messaging support has begun (where included)

Any partial refunds are entirely at our discretion and must be confirmed in writing.

8.4 Rescheduling and missed sessions

Rescheduling rules: Sessions must be rescheduled with at least [48] hours notice, otherwise the session is forfeited.

 

9. Website, Kajabi, Wix, and email setup services

This section applies to project-based implementation services including website builds, platform configuration, email programmes, funnels, and related deliverables.

9.1 Scope and client responsibilities

You agree to:

• Provide timely access, content, approvals, and feedback

• Ensure you have the rights to provide any content (images, copy, logos)

• Review all work before publishing

Delays in providing content, approvals, or access may delay delivery timelines.

9.2 Project timelines and client delays

Unless otherwise stated in writing:

• Project timelines assume reasonable cooperation from you

• If you delay the project by failing to provide content, approvals, or access, you agree that:

  • Our time and work completed remains payable

  • Payment obligations are not suspended by your delay

  • We may pause the project and schedule your work into the next available production window

9.3 Milestones and payment 

Your fees are due according to the agreed milestones and/or payment schedule.

Unless otherwise agreed in writing, website, platform, and implementation projects are billed as follows:

• Deposit: 60% due upfront to reserve the project and begin work.
  This deposit is non-refundable once work has commenced.

• Mid-project invoice: 30% due upon delivery of the agreed project phase, which may include (but is not limited to) website structure, wireframes, design concepts, platform setup, strategic layout, or content framework.

• Pre-launch or handover invoice: 10% due before any of the following occur:

  • site launch support or go-live actions are performed

  • final files, assets, or credentials are handed over

  • the website, platform, or system is transferred to your account

  • final revisions or post-build support is provided

Client delays and project pauses

You acknowledge that project timelines depend on your timely provision of content, feedback, approvals, and access.

Delays caused by you do not suspend payment obligations.
Work completed up to the point of delay remains payable.

If a project is paused due to lack of client input for more than 21 days, we reserve the right to:

• invoice for work completed to date, and/or

• reschedule the project into the next available production window.

9.4 Go-live, publishing, and responsibility

You understand that:

• You may have admin access to your website/platform during the project

• If you publish, alter, or launch the website yourself before the final payment is made, then:

  • we are not responsible for any issues arising from your changes

  • any remaining balance remains payable

  • post-launch support may be paused until payment is received

9.5 Legal pages and compliance responsibility

Unless explicitly agreed in writing, we do not provide legal advice or legal compliance services.

You remain responsible for:

• Terms and Conditions, Terms of Use, and refund policies

• Privacy Policy and Cookie Compliance

• Any claims made on your website or marketing materials

• Regulatory compliance relevant to your business

 

10. Access to client systems and data protection positioning

To deliver services, you may provide us access to your systems (for example Wix, Kajabi, hosting, email platforms, analytics, or other tools).

10.1 Your responsibility

You confirm you have authority to grant access and that you will:

• Remove access when no longer required

• Maintain your own backups where appropriate

• Use secure passwords and enable 2-factor authentication where possible

10.2 Our role

Where we process personal data on your behalf to provide services, we act as a service provider and generally as a data processor, and you remain the data controller for your business.

We will take reasonable steps to protect information we access as part of providing services.

 

11. AI-assisted services

We may use AI tools to support parts of delivery (for example drafting copy, ideation, formatting, or summarising content).

You understand and agree that:

• AI output may contain errors or inaccuracies

• You are responsible for reviewing and approving any copy or content before publishing

• We do not provide legal or compliance advice through AI or otherwise

 

12. Subscriptions and memberships

Where we offer subscriptions or memberships:

• Access is provided for the subscription period only

• Billing may recur monthly, quarterly, or annually as stated at checkout

• You may cancel future renewals according to the cancellation instructions provided

• Unless required by law, we do not provide refunds for partially used periods

 

13. Workshops and events (online and in-person)

13.1 Booking

Event bookings are binding once purchased.

13.2 Online events

Access links are personal and must not be shared.

13.3 In-person events

You are responsible for travel, accommodation, and attendance.

13.4 Refunds and cancellations

Unless stated otherwise on the event sales page:

• No refunds for non-attendance

• If we cancel an event, you will be offered either:

  • a rescheduled date, or

  • a refund of the event fee (excluding travel costs)

13.5 Force majeure

We are not liable for delays or failure to perform due to events outside our reasonable control (including illness, venue issues, severe weather, supplier failure, or platform outages).

 

14. Physical products and bundles

Where we sell physical products:

• Returns and refunds for physical goods will be handled in line with UK consumer law where applicable

• If a purchase includes digital content, the digital portion is non-refundable once accessed or supplied

Add fulfilment basics (fill in):

• Shipping locations: International

• Shipping timeframes: up to 21 working days

• Returns window: 14 days from receipt for eligible physical items

• Return condition: unused, original packaging, etc.

 

15. Refunds and cancellations

15.1 Default position

Our default position is that all purchases are non-refundable.

By purchasing from us, you acknowledge that we invest time, expertise, and resources into delivering services and digital content, and that value is often delivered immediately or progressively.

 

15.2 Services (coaching, mentoring, consulting, strategy, website and implementation work)

Unless required by law, no refunds are provided once services have commenced.

For the avoidance of doubt, services are deemed to have commenced when any of the following occur (whichever happens first):

• A live session, call, or meeting takes place

• Strategic, consulting, or implementation work begins

• Website structure, design, platform setup, or planning is delivered

• Copywriting, review, feedback, or AI-assisted content support is provided

• Time is reserved for you and you do not attend or engage

• Messaging or asynchronous support begins (where included)

Client delays, non-participation, or failure to provide content, feedback, or approvals do not create any entitlement to a refund.

 

15.3 Digital products and digital content

Unless required by law, digital products are non-refundable once access has been granted or supply has begun.

This includes (without limitation):

• Pre-recorded programmes

• Downloads

• Online portals or libraries

• Digital components of bundled offers

Where applicable, you acknowledge that by purchasing digital content you request immediate access and acknowledge that you may lose any statutory cancellation right once supply begins.

 

15.4 Subscriptions and memberships

For subscriptions and memberships:

• You may cancel future renewals in accordance with the cancellation instructions provided

• Cancellation applies to future billing periods only

• No refunds are provided for partially used subscription periods, unless required by law

 

15.5 Events and workshops

Unless otherwise stated on the event sales page:

• Event bookings are non-refundable

• No refunds are provided for non-attendance

• If we cancel an event, you will be offered either a rescheduled date or a refund of the event fee (excluding travel or accommodation costs)

 

15.6 Physical products

Where physical products are sold:

• Refunds and returns for physical items are handled in accordance with UK consumer law

• Digital components included with physical products are non-refundable once accessed or supplied

 

15.7 Discretionary refunds

We may, at our sole discretion, offer a partial refund or credit in exceptional circumstances.

Any such refund or credit:

• Is not an admission of liability

• Does not set a precedent

• Must be agreed in writing

 

15.8 Statutory rights

Nothing in these Terms affects your statutory rights under applicable consumer protection law.

 

16. Intellectual property and permitted use

All content, materials, resources, recordings, templates, and documents we provide are owned by us or licensed to us.

You are granted a limited, personal, non-transferable licence to use purchased materials for your own personal or internal business use only.

You must not:

• Share, resell, reproduce, or distribute materials

• Make materials available to the public

• Use materials to create a competing product

 

17. Affiliate and partner commission disclosure

We may receive affiliate, referral, or partner commissions if you purchase third-party services through our links or partner arrangements (for example, website platforms).

This:

• does not increase the price you pay (unless stated otherwise), and

• does not change our commitment to recommending tools based on professional experience and suitability.

 

18. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, or special losses

• We are not liable for loss of profit, loss of business, loss of opportunity, or loss of goodwill

• Our total liability to you for any claim is limited to the fees you paid to us for the relevant product or service giving rise to the claim

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

 

19. Suspension and termination

We may suspend or terminate your access to services, content, or the website if:

• You fail to pay amounts due

• You breach these Terms

• You misuse services or behave abusively

If access is terminated due to your breach, no refunds will be provided.

 

20. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with the updated date.

Your continued use of the website or purchase of services after changes are posted indicates acceptance of the updated Terms.

 

21. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

22. Contact

If you have any questions about these Terms, contact us at:

Email:hello@juliaseidel.com